In today’s complex regulatory and information landscapes, legal and records leaders must navigate more than just written policies—they must also manage the unspoken expectations that shape workplace dynamics. This session explores the concept of psychological contracts and how emotional intelligence and effective communication can strengthen trust, reduce risk, and enhance leadership impact. Through real-world scenarios and practical insights, attendees will learn how to identify, manage, and align these invisible agreements to foster resilient, high-integrity teams.

Lunch will be provided for attendees. Please note dietary restrictions at ticketing.

Speaker

Judy Hissong

Judy Hissong is the President of Nesso Strategies. A former Chief Operating Officer, she helps organizations by advising and coaching leaders in strategic and leadership development challenges. Her mission is “world domination for Good.” By creating actionable, lightbulb moments that leaders want to share and spread, she intends to improve the world one person at a time. When she’s not speaking, training and consulting, Judy teaches quarterly online workshops and facilitates Leaders Lab, a monthly video conference that enables small groups of leaders to brainstorm strategies and solutions to work through common issues that keep firms stuck.

Continuing Education Points

CLM and IGP credits to be determined.

Cancellation Policy

Cancellation up to 7 calendar days before the event, a full refund minus a 25% administrative fee will be provided. No refunds will be given for cancellations received within 7 calendar days of an event or after the event.